E-commerce Website Design

Transform your business with conversion-focused ecommerce websites that drive sales and deliver exceptional user experiences for your Coffs Harbour customers.

Why Coffs Harbour Businesses Choose Secret Agency

Coffs Harbour businesses trust Secret Agency for our deep understanding of the local market and its unique challenges. We recognise the impact of seasonal tourism fluctuations and the competition posed by larger retailers. Our approach focuses on creating visually stunning websites that not only attract attention but also drive meaningful results for your business. With a commitment to client satisfaction and responsive service, we tailor our e-commerce solutions to help you thrive in this vibrant coastal community.

Our E-commerce Design Services

Custom e-commerce development

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Bespoke online stores built from the ground up to match your brand identity and business requirements. We create unique shopping experiences that set you apart from competitors.

Custom e-commerce development

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Bespoke online stores built from the ground up to match your brand identity and business requirements. We create unique shopping experiences that set you apart from competitors.

Custom e-commerce development

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Bespoke online stores built from the ground up to match your brand identity and business requirements. We create unique shopping experiences that set you apart from competitors.

Mobile-first design

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With over 70% of online shopping happening on mobile devices, we ensure your store delivers flawless experiences across all screen sizes and devices.

Mobile-first design

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With over 70% of online shopping happening on mobile devices, we ensure your store delivers flawless experiences across all screen sizes and devices.

Mobile-first design

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With over 70% of online shopping happening on mobile devices, we ensure your store delivers flawless experiences across all screen sizes and devices.

Conversion optimisation

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Strategic design elements that guide customers towards purchase decisions, from optimised product pages to streamlined checkout processes.

Conversion optimisation

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Strategic design elements that guide customers towards purchase decisions, from optimised product pages to streamlined checkout processes.

Conversion optimisation

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Strategic design elements that guide customers towards purchase decisions, from optimised product pages to streamlined checkout processes.

Local SEO integration

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Built-in search engine optimisation targeting Coffs Harbour and surrounding areas to help local customers find your products online.

Local SEO integration

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Built-in search engine optimisation targeting Coffs Harbour and surrounding areas to help local customers find your products online.

Local SEO integration

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Built-in search engine optimisation targeting Coffs Harbour and surrounding areas to help local customers find your products online.

Payment gateway setup

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Secure, reliable payment processing with multiple options including PayPal, Stripe, and Afterpay to maximise customer convenience.

Payment gateway setup

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Secure, reliable payment processing with multiple options including PayPal, Stripe, and Afterpay to maximise customer convenience.

Payment gateway setup

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Secure, reliable payment processing with multiple options including PayPal, Stripe, and Afterpay to maximise customer convenience.

Inventory management

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Integrated systems that automatically track stock levels, manage orders, and update product availability across all sales channels.

Inventory management

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Integrated systems that automatically track stock levels, manage orders, and update product availability across all sales channels.

Inventory management

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Integrated systems that automatically track stock levels, manage orders, and update product availability across all sales channels.

Our Proven Design Process

  1. Discovery & Strategy

We analyse your business, target audience, and competitors to develop a comprehensive e-commerce strategy tailored to your goals.


  1. Design & Wireframing

Create detailed wireframes and visual designs that prioritise user experience and conversion optimisation.


  1. Development & Testing

Build your store using cutting-edge technology, followed by rigorous testing across devices and browsers.


  1. Launch & Optimisation

Deploy your store and continuously monitor performance, making data-driven improvements to maximise results.

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What Our Clients Say

Our clients’ words say it best. Whether it’s transforming an idea into a market-ready product or scaling a vision across platforms, we’re proud to be the team they trust to make it real.

Jonah Hicks

"This company, especially Marty, is a hidden gem. I’ve partnered on several major projects that transformed our business. Their design approach extends beyond aesthetics, enhancing the overall customer experience. Highly recommend for effective branding!"

Kane Sajdak

"This agency excels in industrial design, branding, and digital marketing, proving to be the best in Australia. My collaborations on various brands, both domestically and internationally, have shown their capacity to deliver exceptional results."

Todd Travers

"I am extremely satisfied with the service I received! The communication and professionalism displayed by the team are outstanding. I highly recommend their work and can't express my appreciation enough."

Frequently Asked Questions

Whether you're just getting started or deep in the details, our FAQ section covers the essentials. If you’re wondering about something, chances are you’ll find the answer here.

How long does it take to build an e-commerce website?

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Typically, a custom ecommerce website takes 6-12 weeks from initial consultation to launch. This timeframe depends on the complexity of the site and the number of products involved. During our initial consultation, we provide detailed timelines and keep you updated throughout the development process to ensure transparency.

How long does it take to build an e-commerce website?

{ 01 }

Typically, a custom ecommerce website takes 6-12 weeks from initial consultation to launch. This timeframe depends on the complexity of the site and the number of products involved. During our initial consultation, we provide detailed timelines and keep you updated throughout the development process to ensure transparency.

How long does it take to build an e-commerce website?

{ 01 }

Typically, a custom ecommerce website takes 6-12 weeks from initial consultation to launch. This timeframe depends on the complexity of the site and the number of products involved. During our initial consultation, we provide detailed timelines and keep you updated throughout the development process to ensure transparency.

Do you provide ongoing support after launch?

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Absolutely. We offer comprehensive maintenance packages that include security updates, performance monitoring, backup services, and technical support. Our local Coffs Harbour team is always available to assist you when you need it. We believe in building long-term relationships with our clients and are committed to your ongoing success.

Do you provide ongoing support after launch?

{ 02 }

Absolutely. We offer comprehensive maintenance packages that include security updates, performance monitoring, backup services, and technical support. Our local Coffs Harbour team is always available to assist you when you need it. We believe in building long-term relationships with our clients and are committed to your ongoing success.

Do you provide ongoing support after launch?

{ 02 }

Absolutely. We offer comprehensive maintenance packages that include security updates, performance monitoring, backup services, and technical support. Our local Coffs Harbour team is always available to assist you when you need it. We believe in building long-term relationships with our clients and are committed to your ongoing success.

Can you integrate with my existing business systems?

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Yes, we specialise in integrating e-commerce websites with existing inventory management systems, accounting software (like Xero or MYOB), and POS systems. This integration streamlines your operations, enabling you to manage your business more effectively. We work closely with you to ensure a smooth transition and minimal disruption to your daily activities.

Can you integrate with my existing business systems?

{ 03 }

Yes, we specialise in integrating e-commerce websites with existing inventory management systems, accounting software (like Xero or MYOB), and POS systems. This integration streamlines your operations, enabling you to manage your business more effectively. We work closely with you to ensure a smooth transition and minimal disruption to your daily activities.

Can you integrate with my existing business systems?

{ 03 }

Yes, we specialise in integrating e-commerce websites with existing inventory management systems, accounting software (like Xero or MYOB), and POS systems. This integration streamlines your operations, enabling you to manage your business more effectively. We work closely with you to ensure a smooth transition and minimal disruption to your daily activities.

What if I need to add products or make changes myself?

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We build user-friendly content management systems that empower you to easily add products, update prices, and manage orders. We also provide comprehensive training and documentation to ensure you're comfortable managing your store. Our goal is to make it as easy as possible for you to take control of your e-commerce platform.

What if I need to add products or make changes myself?

{ 04 }

We build user-friendly content management systems that empower you to easily add products, update prices, and manage orders. We also provide comprehensive training and documentation to ensure you're comfortable managing your store. Our goal is to make it as easy as possible for you to take control of your e-commerce platform.

What if I need to add products or make changes myself?

{ 04 }

We build user-friendly content management systems that empower you to easily add products, update prices, and manage orders. We also provide comprehensive training and documentation to ensure you're comfortable managing your store. Our goal is to make it as easy as possible for you to take control of your e-commerce platform.

How do you ensure my website will rank well in search engines?

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Every website we build includes technical SEO foundations, fast loading speeds, mobile optimisation, and local search optimisation. We also offer ongoing SEO services to help you rank for relevant keywords and attract more customers. Our team stays updated with the latest SEO best practices to ensure your site remains competitive in search engine results.

How do you ensure my website will rank well in search engines?

{ 04 }

Every website we build includes technical SEO foundations, fast loading speeds, mobile optimisation, and local search optimisation. We also offer ongoing SEO services to help you rank for relevant keywords and attract more customers. Our team stays updated with the latest SEO best practices to ensure your site remains competitive in search engine results.

How do you ensure my website will rank well in search engines?

{ 04 }

Every website we build includes technical SEO foundations, fast loading speeds, mobile optimisation, and local search optimisation. We also offer ongoing SEO services to help you rank for relevant keywords and attract more customers. Our team stays updated with the latest SEO best practices to ensure your site remains competitive in search engine results.

Ready to Grow Your Online Business?

Join successful Coffs Harbour businesses who trust Secret Agency for their e-commerce success. Get your free consultation and quote today.

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Every great product starts with a sketch — and becomes real through bold action, not imagination

Every great product starts with a sketch — and becomes real through bold action, not imagination

Every great product starts with a sketch — and becomes real through bold action, not imagination