Customer journeys
Find where people drop off, and fix it.
End-to-end journey mapping across website, sales, onboarding and support, with the leaks found and fixed.
Talk to SecretCustomers don’t leave. They get lost.
Every handover between marketing, sales and delivery is a chance to drop a customer. Most businesses can’t see where it happens.
Fixing one leaking step is usually worth more than another month of ads.
Five things, done properly.
01Map
Week 1. Workshops and data to map the journey as it really is.
02Listen
Week 2. Interviews with customers who bought and who didn’t.
03Prioritise
Week 3. The leaks ranked by value and effort.
04Fix
Weeks 4–6. The top fixes designed, tested and handed to your team or ours.
Drop-off rate
Where people leave, step by step.
Time to value
How long until a new customer gets what they paid for.
Satisfaction
How customers rate each stage.
Journey Sprint
3 weeks · fixed price · from $6,500
Map, interviews and a ranked fix list.
Journey Project
Most chosenPriced on the problem · from $15,000
Sprint plus design and delivery of the top fixes.
Honest answers.
Do we need lots of data?
No. Interviews and simple analytics are enough to find the biggest leaks.
Is this only for websites?
No. It covers sales calls, onboarding, support and everything in between.
Who implements the fixes?
Your team, ours, or a mix. We hand over clear specs either way.
What's annoying you about your business?
Tell us the problem. We'll tell you honestly whether we're the right people to fix it.
Talk to Secret