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Process redesign

Remove work nobody needs to do.

We map how work actually gets done, remove the steps that add nothing, and redesign the rest before anything gets automated.

Talk to Secret
The proble*

Automating a bad process makes it faster and worse.

As businesses grow, processes pile up: approvals, double entry, reports nobody reads. Adding AI on top just hides the mess.

Simplify first, then automate what is left.

What you get

Five things, done properly.

Process mappingHow work really flows today
Waste reviewSteps, approvals and reports that add nothing
Redesigned processFewer steps, clear owners
Automation shortlistWhat to hand to agents next
Change planHow to roll it out without chaos
How it works

  1. 01Observe

    Week 1. We sit with the people who do the work.

  2. 02Map

    Week 2. Every step, handover and wait, made visible.

  3. 03Redesign

    Week 3. A simpler process agreed with the team that runs it.

  4. 04Roll out

    Weeks 4–6. Pilot, adjust and document.

A portrait being retouched on a designer’s monitor
What we measure

Cycle time

How long the process takes, end to end.

Steps removed

Handovers and approvals cut.

Errors

Rework and mistakes, before and after.

FormatsPriced on value, not hours

Process Sprint

2 weeks · fixed price · from $4,900

One process mapped, simplified and ready to pilot.

Operations Program

Most chosen

Monthly · from $2,500/mo

A process a month simplified, then automated where it makes sense.

Questions

Honest answers.

Is this consulting or delivery?

Both. We redesign the process and help you run the new version.

Will our team resist it?

Less than you think. They design it with us, and they get time back.

How does this connect to automation?

It produces the shortlist for Agents & Automation.

Related productsSimplify
Digital experienceWebsites and products customers use Customer journeysFind where people drop off, and fix it Platforms & reportingOne clear view of the business
Start hereBrisbane · Sydney · Coffs Harbour · Gold Coast · Melbourne

What's annoying you about your business?

Tell us the problem. We'll tell you honestly whether we're the right people to fix it.

Talk to Secret
AI check Talk to Secret
Menu +
← Services / Simplify / Product 03Simplify

Process redesign

Remove work nobody needs to do.

We map how work actually gets done, remove the steps that add nothing, and redesign the rest before anything gets automated.

Talk to Secret
The problem

Automating a bad process makes it faster and worse.

As businesses grow, processes pile up: approvals, double entry, reports nobody reads. Adding AI on top just hides the mess.

Simplify first, then automate what is left.

What you get

Five things, done properly.

Process mappingHow work really flows today
Waste reviewSteps, approvals and reports that add nothing
Redesigned processFewer steps, clear owners
Automation shortlistWhat to hand to agents next
Change planHow to roll it out without chaos
How it works

  1. 01Observe

    Week 1. We sit with the people who do the work.

  2. 02Map

    Week 2. Every step, handover and wait, made visible.

  3. 03Redesign

    Week 3. A simpler process agreed with the team that runs it.

  4. 04Roll out

    Weeks 4–6. Pilot, adjust and document.

A portrait being retouched on a designer’s monitor
What we measure

Cycle time

How long the process takes, end to end.

Steps removed

Handovers and approvals cut.

Errors

Rework and mistakes, before and after.

FormatsPriced on value, not hours

Process Sprint

2 weeks · fixed price · from $4,900

One process mapped, simplified and ready to pilot.

Operations Program

Most chosen

Monthly · from $2,500/mo

A process a month simplified, then automated where it makes sense.

Questions

Honest answers.

Is this consulting or delivery?

Both. We redesign the process and help you run the new version.

Will our team resist it?

Less than you think. They design it with us, and they get time back.

How does this connect to automation?

It produces the shortlist for Agents & Automation.

Related productsSimplify
Digital experienceWebsites and products customers use Customer journeysFind where people drop off, and fix it Platforms & reportingOne clear view of the business
Start hereBrisbane · Sydney · Coffs Harbour · Gold Coast · Melbourne

What's annoying you about your business?

Tell us the problem. We'll tell you honestly whether we're the right people to fix it.

Talk to Secret