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Knowledge transfer

Systems your people understand and own.

Documentation, training and pairing so everything we build is understood, maintained and improved by your own team.

Talk to Secret
The proble0

Agencies build it. Nobody can change it.

Too many projects end with a system only the agency understands, and a support invoice every time something needs to change.

We design every project to be handed over from day one.

What you get

Five things, done properly.

DocumentationHow it works, written for your team
Recorded walkthroughsShort videos for every key task
Pairing sessionsYour people build alongside ours
Ownership planWho owns what after launch
Check-ins30 and 90 days after handover
How it works

  1. 01Plan

    Day one. Identify who will own each system after launch.

  2. 02Pair

    During the build. Your people work alongside ours.

  3. 03Document

    Before launch. Docs and walkthroughs, tested by your team.

  4. 04Check in

    After launch. Reviews at 30 and 90 days.

A team working around a long table, seen from above
What we measure

Independence

Changes your team makes without us.

Confidence

How sure owners feel running the system.

Support needed

Requests to us after handover, falling over time.

FormatsPriced on value, not hours

Included

In every project

Documentation and handover are part of every Secret project.

Transfer Program

Most chosen

Fixed price · from $3,900

Extra pairing and training for complex systems or larger teams.

Questions

Honest answers.

Is this only for things you built?

Mostly, but we can also document and hand over systems built by others.

How technical does our team need to be?

Not very. We match the depth to the people who will own it.

What if someone leaves?

The recorded walkthroughs mean the next person can pick it up.

Related productsLevel up
AI Capability ProgramTraining plus working pilots in 90 days AI GovernanceUse AI without legal, privacy or brand risk Leadership workshopsTurn AI curiosity into a funded roadmap
Start hereBrisbane · Sydney · Coffs Harbour · Gold Coast · Melbourne

What's annoying you about your business?

Tell us the problem. We'll tell you honestly whether we're the right people to fix it.

Talk to Secret
AI check Talk to Secret
Menu +
← Services / Level up / Product 04Level up

Knowledge transfer

Systems your people understand and own.

Documentation, training and pairing so everything we build is understood, maintained and improved by your own team.

Talk to Secret
The problem

Agencies build it. Nobody can change it.

Too many projects end with a system only the agency understands, and a support invoice every time something needs to change.

We design every project to be handed over from day one.

What you get

Five things, done properly.

DocumentationHow it works, written for your team
Recorded walkthroughsShort videos for every key task
Pairing sessionsYour people build alongside ours
Ownership planWho owns what after launch
Check-ins30 and 90 days after handover
How it works

  1. 01Plan

    Day one. Identify who will own each system after launch.

  2. 02Pair

    During the build. Your people work alongside ours.

  3. 03Document

    Before launch. Docs and walkthroughs, tested by your team.

  4. 04Check in

    After launch. Reviews at 30 and 90 days.

A team working around a long table, seen from above
What we measure

Independence

Changes your team makes without us.

Confidence

How sure owners feel running the system.

Support needed

Requests to us after handover, falling over time.

FormatsPriced on value, not hours

Included

In every project

Documentation and handover are part of every Secret project.

Transfer Program

Most chosen

Fixed price · from $3,900

Extra pairing and training for complex systems or larger teams.

Questions

Honest answers.

Is this only for things you built?

Mostly, but we can also document and hand over systems built by others.

How technical does our team need to be?

Not very. We match the depth to the people who will own it.

What if someone leaves?

The recorded walkthroughs mean the next person can pick it up.

Related productsLevel up
AI Capability ProgramTraining plus working pilots in 90 days AI GovernanceUse AI without legal, privacy or brand risk Leadership workshopsTurn AI curiosity into a funded roadmap
Start hereBrisbane · Sydney · Coffs Harbour · Gold Coast · Melbourne

What's annoying you about your business?

Tell us the problem. We'll tell you honestly whether we're the right people to fix it.

Talk to Secret